Knowing the status of your ChargerGoGo stations helps you quickly diagnose issues and ensure optimal revenue generation. Here's what each status means:

Online

• The station is fully operational.
• Users Can Rent Batteries: Users are able to rent batteries from the station.

Offline

• The station is not operational or stored without power.
• Users Cannot Rent Batteries: Users are unable to rent batteries.
• Potential Issues: Refer to our troubleshooting guide here.

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Searching Stations

To locate a specific charging station or a group of stations deployed at various venues, tap on "By Station ID" to toggle between the available options.

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Checking Battery Quantity and Health

To monitor battery status, go to “Manage Slot” and check the following:

• Empty Slots: The station needs battery refills.
• Battery Remains Same Percentage: Replace the non-charging battery.
• Errored Slots: Some items might stuck inside the station and need to be removed.

Note: Distribution partners can also eject batteries to resolve issues.

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Set Up Wi-Fi

You can set up Wi-Fi through the GoGo Host app. Here's what you need to know:

• Supported Frequency: Only 2.4 GHz Wi-Fi is supported.
• Connection Requirement: Ensure the Charging Station is connected to the 4G network during setup.
• Accuracy: Verify that the Wi-Fi name and password are entered correctly without any typos.

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View QR Code

If the station QR code is not visible, use the "View QR" feature to conduct station inspections.

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Adjust the Volume on the Station

You can adjust the speaker volume on the station.

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Remove the Station from the Store

If the station is no longer at the venue, use this feature to unlink and remove the station from the store