Gain Insights into Your ChargerGoGo Stations: Understanding Transactions

Published on
June 28, 2022

Keeping track of your transactions can provide valuable insights into how well your ChargerGoGo stations are performing. Here’s a guide to help you understand transaction statuses, view details, and use filters for searching.

1. What Does Each Status Mean?

In the GoGo Host App, each transaction status tells you something different:

  • Paid: These are transactions that have gone through successfully. Money in the bank!
  • Unpaid: These transactions didn’t go through. But don’t worry—Stripe will keep trying to charge the card until the payment is successful.
  • Pending: The user is still using the charger, so the transaction isn’t complete yet. Stay tuned!

2. View Transaction Details

Understanding transaction details can help you get a clearer picture of how your network is being used:

  • Pickup and Return Locations: Find out where users are renting and returning chargers.
  • Station ID and Model: Identify which station the user interacted with.
  • Usage Time: See how long the user used the battery.
  • User ID: This is crucial for customer support, available 24/7, to assist users with any issues.

3. How to Filter & Search Transactions

ChargerGoGo offers several ways to search and filter transactions, making it easier to get the information you need:

  • Transaction ID: Look up specific transactions quickly.
  • Store Name: Check out how each store is performing.
  • User ID: Track returning customers and understand their usage patterns.

By diving into these details, you can better manage your ChargerGoGo stations and enhance the overall performance of your network. Happy tracking!

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