This troubleshooting guide provides solutions for common ChargerGoGo station issues, ensuring smooth operation for users and partners.

General Troubleshooting

General Solution:
For most issues, simply reset the station by unplugging it and plugging it back in. This resolves a majority of minor glitches.

Rental Issues

1. Network Connection Issues
   Some locations may experience weak or no network signals.
   • Solution 1: Connect the station to the store’s 2.4GHz WiFi using your phone's hotspot:
     • WiFi Name: Soudian
     • Password: 123456789
   • Solution 2: Contact technical support to switch to a different network carrier.
     Note: Ensure the station is network-connected before attempting to set up the WiFi.
2. Layer Connection Issue (Infrequent)
   The station communicates with its layers through metal plates and dot connectors. If a layer is missing in the "Manage Slot" section of the Host App:
   • Solution: Reset the station 3-5 times.
   • If the issue persists, contact technical support for further assistance.

Station Physical Damage

1. Screen Issues
   • Symptoms: Screen goes black, shows glitches, or stripe patterns.
   • Root Cause: Loose or disconnected display cable for data and power.
   • Solutions:
     1. Reconnect the screen cable securely into the socket.
     2. If the issue persists, contact the Distribution Partner (DP) for onsite screen replacement.
2. Charging Layer Damage
   • Symptoms: Battery or object stuck in slots, damaged outer shell, or a non-functional layer.
   • Root Cause: Layer no longer readable by the control module.
   • Solution: Replace the damaged layer with a new charging layer.
3. Control Module Damage
   • Symptoms: Outer shell vandalized or station remains permanently offline despite SIM card activation.
   • Root Cause: Control module is unusable.
   • Solution: Replace the control module.
4. SIM Card Issues
   • Symptoms: Station or screen shows a permanent offline status without physical damage.
   • Root Causes & Solutions:
     1. Issue: SIM card is not activated or has poor cellular signal.
        Solution: Use the Twilio dashboard to switch carriers or reset the network.
     2. Issue: SIM card or SIM slot is physically damaged.
        Solution: Replace the SIM card or the SIM module.
     3. Issue: APN not configured to Twilio.
        Solution: Use a mouse to interact with the Android interface and manually set the APN to Twilio.

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