Customer Success Manager, Distributor

Customer Success Associate will be responsible for establishing, growing, and maintaining customer relationships.

About ChargerGoGo:


ChargerGoGo provides a network of on-demand portable phone charging stations. ChargerGoGo is an IoT technology company based in Los Angeles and Las Vegas. Previously, our team has successfully shared over 8 million portable phone chargers and 1 million charging stations in China, Sweden, Australia, Singapore, UAE, and other regions. Currently, we are launching our platform in North America. Whenever you need to charge your phone, just pick-up a portable battery that includes everything you need to recharge on-the-go. When you’re done, just drop off 

the battery at any charging station near you.


Job Description

  • Identify and develop the potential distribution partners among ATM, vending machine, locker, event planning companies in the US market.
  • Use promotional methods such as phone calls, emails and social media to reach potential clients and build a long-lasting business relationship with them.
  • Conduct presentations to demonstrate to potential distributors the benefits of ChargerGoGo charging kiosks and portable chargers.
  • Organize training materials and conduct training webinars/meetings/conferences to our IBO (independent business owner) partners.
  • Establish and maintain healthy, long-term relationships with distributors to generate repeat business and referrals.
  • Conduct business reviews with customers on a regular basis determining areas of opportunity, growth and establishing mutual agreed upon goals/objectives.
  • Research sales statistics and establish sales potential with new businesses
  • Become an expert in our ChargerGoGo offerings and serve as a go-to source for clients who want more information concerning our products.
  • Work cross-functionally with our Sales, Marketing, IT, Implementation, Operations, and Finance Departments to drive customer initiatives within the organization.

  • Balance your role as a customer advocate and strong representative of ChargerGoGo.

  • Anticipate customer needs proactively before they arise.


Requirements

  • Demonstrated track record conducting small- and large-scale training, public speaking, and speech.
  • Demonstrated selling, negotiating, and relationship management skills. Results-orientation to meet and exceed assigned financial, performance, and customer satisfaction goals
  • Ability to organize and analyze data to communicate during face-to-face, video, or phone-based meetings (internally and externally).
  • Demonstrated solid communication skills, and ability to create and present compelling material to any level of employee in a setting (c-suite, decision makers, accounting POC).
  • Ability to act as the subject matter expert on your clients with internal stakeholders, reporting on trends, issues, and opportunities that will help us to improve product offerings and operations.
  • Operate as a team player with demonstrated ability to execute across a cross-functional team.
  • Must be able to work independently. Travel may be needed as needed to client sites.
  • Strong working knowledge of PC based Internet and software applications.
  • Good at building presentations through PowerPoint or keynotes; video editing skill preferred.
  • Ability to work under pressure in a fast-paced startup environment
  • Experience with CRM systems (Ex. HubSpot) a plus
  • Bachelor's Degree from an accredited college or university preferred


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