Sales Administrative Assistant

About ChargerGoGo:

ChargerGoGo provides a network of on-demand portable phone charging stations. ChargerGoGo is an IoT technology company based in Los Angeles and Las Vegas. Previously, our team has successfully shared over 8 million portable phone chargers and 1 million charging stations in China, Sweden, Australia, Singapore, UAE, and other regions. Currently, we are launching our platform in North America. Whenever you need to charge your phone, just pick-up a portable battery that includes everything you need to recharge on-the-go. When you’re done, just drop off the battery at any charging station near you.

Responsibilities: 

• Working with BD Director and operations team to ensure quotes are processed correctly. 
• Ensure all the following are completed in a timely manner: 
• Processing customers order into CRM/Quick Book in line with company processes. 
• Ensure new customers receive companies Terms of Business and associated legal agreements. 
• Maintain customer records on the CRM database, ensuring changes in address or contacts are updated promptly. 
• Communicate with customers regarding all aspects of their orders. 
• Process Customer Invoices in a timely manner. 
• Process customer returns and adhere to procedures and systems. 
• Prepare and ship customer orders/items for repair process. 
• Support the sales team with quotes, pricing and lead times. 
• Ensuring stock takes are carried out in line with the needs of the business. 
• Processing global customer quotations, orders, invoices. 
• Managing and assisting with customer shipments and all relevant paperwork is completed correctly.
• Ensure incoming shipments are processed and stored correctly. 
• Cover day-to-day tasks for the global team as and when required.
• Occasional attendance at exhibitions to meet and greet customers and prospects. 
• Meeting and greeting visitors to the office in a professional and welcoming manner. 
• Responding to correspondence in a professional and timely manner, including phone and email communications. 
• General administrative duties to support the needs of the business. 
• Other ad-hoc activities to support the needs of the business or as requested by the CEO.

Qualifications and Experience: 

• The ideal candidate will be educated to graduate level.
• Ideally be experienced in sales/administrative support or equivalent. (Strong Customer Service preferably Client Facing , but Sales NOT a MUST).

Knowledge and Skills: 

• Experience in  order processing (CRM system) or an equivalent system. (NOT a must, but MUST be computer savvy).
• Good verbal and written communication skills.
• Accuracy and attention to detail with ability to organize and prioritize. 
• Advanced experience using Microsoft Office including Word, Outlook and Excel.
• Strong team working skills. 
• Ability to manage multiple tasks and work on tight deadlines. 
• Knowledge of logistics including use of DHL, UPS and online web solutions.