Product Growth Manager

About ChargerGoGo

ChargerGoGo is an AI-powered charging station business platform building one of the largest shared portable charging networks in the United States. Our technology combines smart hardware, mobile applications, IoT connectivity, digital advertising, and AI to help businesses improve customer experience while enabling entrepreneurs and distribution partners to build recurring-revenue businesses.

As we continue to scale our network, we are looking for a Product Growth Manager who can bridge the gap between our customers, sales team, technology team, and product roadmap.

The Role

The Product Growth Manager will be responsible for identifying opportunities to improve our products and accelerate adoption, engagement, retention, and revenue.

This is not a traditional product management role focused only on feature development. You will work across product, growth, sales, operations, and customer experience to understand what users need, identify friction points, develop new product and growth initiatives, and help turn ideas into measurable business results.

You should be comfortable talking directly with customers, analyzing data, developing product requirements, testing new ideas, and working closely with technical teams to bring improvements to market.

Key Responsibilities

• Own and continuously improve the customer journey across ChargerGoGo's products, including the consumer app, GoGo Host App, station experience, advertising products, and related platforms.
• Gather and analyze feedback from Distribution Partners, venue partners, customers, sales teams, and internal stakeholders to identify product opportunities and pain points.
• Translate customer and business needs into clear product requirements, user stories, workflows, and feature recommendations for the development team.
• Analyze product usage, conversion funnels, activation, retention, rental activity, revenue, and other KPIs to identify opportunities for growth.
• Develop and execute experiments designed to increase user acquisition, activation, engagement, retention, monetization, and referrals.
• Work closely with Sales and Operations to identify recurring customer objections or operational problems that can be solved through better products, tools, automation, or processes.
• Support the launch and commercialization of new features, products, pricing models, and revenue streams.
• Conduct competitive and market research to identify emerging opportunities and help ChargerGoGo maintain a differentiated market position.
• Build dashboards, reports, and product-growth metrics to measure performance and communicate insights to leadership.
• Coordinate with engineering, design, marketing, sales, and operations teams to move initiatives from concept through launch and optimization.
• Develop scalable product experiences that enable ChargerGoGo's Distribution Partners and venue partners to operate and grow their businesses more effectively.
• Use AI and automation tools to improve product development, customer experience, internal efficiency, and growth.

What We're Looking For

• 5+ years of experience in product management, growth product, growth strategy, SaaS, marketplace, technology, or a related role.
• Strong understanding of product funnels, customer journeys, conversion, retention, and monetization.
• Ability to turn customer feedback and business problems into actionable product requirements.
• Strong analytical skills and comfort working with product, sales, and revenue data.
• Experience working cross-functionally with engineering, sales, marketing, operations, and leadership.
• Excellent written and verbal communication skills.
• Strong ownership mentality. You don't just identify problems; you help drive them through resolution.
• Comfortable working in a fast-moving startup environment where priorities can evolve quickly.
• Strong interest in AI, automation, IoT, marketplaces, and technology-enabled businesses.

Preferred Qualifications

Experience with one or more of the following is a plus: B2B SaaS, B2B2C platforms, marketplaces, fintech/payments, IoT or connected hardware, mobile applications, digital advertising, franchise/distribution models, or AI products.

Experience with tools such as HubSpot, Jira, Notion, Canva, Figma, Mixpanel, Amplitude, Google Analytics, SQL, BI/dashboard platforms, or similar product and analytics tools is also valuable.

How Success Will Be Measured

Success in this role will be measured by tangible product and business outcomes, including:

• Increased product adoption and activation
• Higher customer and partner engagement
• Improved conversion and retention
• Increased revenue per station/customer
• Faster identification and resolution of customer pain points
• Successful adoption of newly launched features
• Improved Distribution Partner and venue experience
• Measurable growth generated by product-led initiatives

Who Will Thrive in This Role

You may be a great fit if you naturally ask:

Why aren't customers using this feature?
Where are we losing users?
What are our customers repeatedly asking for?
Can technology solve this instead of adding more manual work?
How can we turn this feature into revenue?
What experiment can we run to prove the idea?

We're looking for someone who combines the mindset of a product manager, growth strategist, and entrepreneur, someone who is curious, analytical, resourceful, and excited about building products that directly impact business growth.

Why ChargerGoGo

At ChargerGoGo, you won't simply manage an existing product roadmap. You'll have the opportunity to help shape products used across a rapidly growing network of connected physical locations and contribute to our broader vision of using AI and smart technology to empower businesses and entrepreneurs.

If you're excited about building at the intersection of AI, IoT, marketplaces, digital advertising, and entrepreneurship, we'd love to hear from you.