Senior Customer Success Manager

Location: Las Vegas, NV — Onsite
Employment Type: Full-time

About ChargerGoGo

ChargerGoGo is the leading portable phone charging network in the U.S., with over 6,000 locations and 1 million+ app users. Our smart charging stations are found in venues ranging from restaurants and music festivals to airports and casinos. We help people stay connected wherever they go—and empower partners to unlock new revenue through convenience, advertising, and smart infrastructure. As we scale across industries and cities, we’re building the platform for the post-work, always-on economy.

About the Role

We are looking for a Senior Customer Success Manager to own and grow a portfolio of strategic and enterprise accounts. In this role, you will be responsible for driving account retention, improving customer performance, identifying expansion opportunities, and helping key partners become scalable growth channels.

This is a high-impact role for someone who enjoys enterprise account management, customer strategy, data-driven decision-making, and cross-functional collaboration. You will work closely with customers, distribution partners, Operations, Sales, Finance, Advertising / DOOH, and executive leadership to maximize account value and support ChargerGoGo’s continued growth.

What You’ll Do

• Manage a portfolio of strategic accounts, including venue groups, enterprise chains, high-revenue operators, and distribution partners.
• Build strong relationships with customer stakeholders across Operations, Marketing, Finance, and executive leadership.
• Lead customer performance conversations, Executive Business Reviews, and Quarterly Business Reviews.
• Develop account plans that identify retention risks, expansion opportunities, stakeholder priorities, and revenue growth strategies.
• Drive expansion opportunities, including additional location rollouts, additional units per site, premium placements, and broader enterprise penetration.
• Analyze performance metrics such as revenue per unit, usage trends, uptime, downtime, deployment status, and account-level revenue growth.
• Identify underperforming locations or units and recommend practical solutions to improve results.
• Partner with Operations to support deployment execution, uptime, maintenance priorities, and customer escalations.
• Collaborate with Sales on expansion strategy and account growth opportunities.
• Work with Finance to support revenue-share accuracy, reporting clarity, and customer-facing financial discussions.
• Partner with the Advertising / DOOH team to support monetization opportunities within enterprise accounts.
• Proactively identify churn risks and build retention plans for at-risk accounts.
• Act as the voice of the customer while balancing customer needs with ChargerGoGo’s business priorities.

What We’re Looking For

• 7+ years of experience in Customer Success, Strategic Account Management, Enterprise Account Management, Partnerships, or a related customer-facing revenue role.
• Proven track record of driving expansion revenue within existing accounts.
• Experience managing multi-location, enterprise, franchise, venue, retail, hospitality, or distributed account structures.
• Strong commercial judgment and ability to identify growth opportunities within complex accounts.
• Strong analytical ability, with experience translating performance data into practical customer recommendations.
• Experience leading executive-level customer conversations, QBRs, or strategic business reviews.
• Excellent communication, presentation, negotiation, and relationship-management skills.
• Ability to work cross-functionally with Sales, Operations, Finance, Marketing, Advertising, and executive leadership.
• Strong organizational skills and ability to manage multiple accounts, priorities, risks, and follow-ups.
• Comfortable working in a fast-paced, growth-stage environment with evolving processes and priorities.
• Ability to work onsite in Las Vegas, Nevada.

Nice to Have

• Experience with a SaaS, hardware-enabled service, marketplace, charging, kiosk, IoT, or distributed device business model.
• Experience in venue, hospitality, entertainment, gaming, retail, travel, or high-foot-traffic location environments.
• Familiarity with revenue-share models, partner economics, unit-level performance, or location-based revenue optimization.
• Experience supporting enterprise partners through multi-site rollouts.
• Experience working with advertising, DOOH, sponsorship, or media monetization teams.
• Background in a startup, scale-up, or high-growth operating environment.
• Experience coaching partners, distributors, or operators to improve revenue performance.

What Success Looks Like

In this role, success means:

• Increasing Net Revenue Retention across strategic and enterprise accounts.
• Driving expansion revenue through additional locations, units, and premium placements.
• Improving account retention and reducing churn risk.
• Strengthening executive relationships with key customers and partners.
• Improving revenue per unit and overall account performance.
• Supporting faster, smoother deployments in partnership with Operations.
• Building scalable account growth strategies for multi-location partners.
• Creating clear, proactive communication between customers and internal teams.

Why Join ChargerGoGo

This is an opportunity to play a key role in scaling ChargerGoGo’s strategic and enterprise account base. You will directly influence customer growth, partner performance, revenue expansion, and long-term retention.

You will work closely with executive leadership and cross-functional teams to shape how ChargerGoGo manages, grows, and retains its most important customers. This role offers meaningful ownership, visibility, and the opportunity to help build a scalable customer success function as the company grows.

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