Help Center

The portable charger is not charging
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If you are having difficulties getting your phone to start charging, try these troubleshooting steps:

  • Make sure you are using the right charging cable for your electronic device model
  • Unplug the charging cable from your phone and plug it in again. Ensure the cable is connected to your phone.
  • Some phone cases may prevent the cable from being fully connected.
  • Some phones may require unlocking the device to access third-party charging accessories
  • Click the power button on the portable charger then try again

The quickest way is to try renting another portable charger from the station. We provide refunds to all unusable chargers.

If the problem persists, after following the above steps, please contact us here.

Why is the portable charger not being released from the station after payment?
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Please check to see if you have a good cellular network connection. If yes, close/relaunch your app and try scanning the QR code again in 3-5 minutes.

If you can see an active order in the app, this may be due to the following reasons:

  • A portable charger has been released but it is physically stuck in the station. You can try to push the charger back into the station to end the active rental
  • The error is because of a hardware issue, our team is aware of it and they are on the way to fixing it. Please contact Customer Service to assist you with the order.

If issue still persists please contact us here.

Why can't I end my rental after returning the portable battery?
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There may be a few reasons your rental is still active. Please check the following:

  • Check if the portable battery is inserted all the way into the station in the correct orientation. The power button should blink briefly after the portable battery is correctly locked into place.
  • Make sure your phone has a good cellular signal or Wi-Fi connection
  • Try closing and restarting the app

If the problem persists, after following the above steps, please contact us here.

What happens if I accidentally damage the portable charger?
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If you accidentally damage the portable charger during an active rental, please let us know through the following channels:

  • Call our customer service hotline at 833-933-GOGO
  • Fill this form to contact us
What happens if the portable charger is not returned within 48 hours?
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The maximum rental period per transaction is 48 hours. We have a limit in place to ensure you won't be charged more than $10 for every 24-hour period.

If for any reason, you are not able to return the portable charger to our charging stations, you will be charged the regular $20 rental fee plus a $10 late fee.

If you believe you were charged incorrectly, please contact us here.


How do I report a damaged charger or station?
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If you encounter any issues with a charger or station that you believe could lead to safety issues, please let us know as soon as you possibly can.

You can reach us by doing the following:

  • Call our customer service hotline at 833-933-GOGO
  • Fill this form to contact us